Refund Policy

1. Refund Eligibility

Searchflo Inc offers refunds for Elite Fantasy Football Tools subscriptions under the following conditions:

Eligible for Full Refund

• First-time subscribers: Within 30 days of initial subscription purchase
• Technical issues: Service unavailability due to our technical problems
• Billing errors: Incorrect charges or duplicate payments
• Service not as described: Material differences from advertised features

Not Eligible for Refund

• Subscription renewals (after the initial 30-day period)
• Partial month refunds (subscriptions are billed monthly/annually)
• Refunds requested after 30 days from initial purchase
• Account termination due to Terms of Service violations
• Dissatisfaction with fantasy football performance or outcomes

2. Refund Process

How to Request a Refund

1. Contact Support: Email support@elitefantasyfootballtools.com within 30 days
2. Provide Information: Include your account email and reason for refund request
3. Response Time: We will respond within 2 business days
4. Processing: Approved refunds are processed within 5-7 business days

Required Information

When requesting a refund, please include:

• Account email address
• Subscription start date
• Reason for refund request
• Any relevant details about service issues

3. Refund Methods

Refunds will be issued to the original payment method used for the subscription:

• Credit/Debit Cards: Refunded through Stripe (5-7 business days)
• PayPal: Refunded to PayPal account (3-5 business days)
• Bank Transfers: Contact support for alternative arrangements

4. Subscription Types

Monthly Subscriptions

• 30-day refund window applies from first payment date
• Renewal charges after 30 days are not refundable
• Cancel anytime to prevent future charges

Annual Subscriptions

• 30-day refund window applies from purchase date
• Full refund available within 30 days regardless of usage
• After 30 days, no partial refunds are provided

5. Cancellation vs. Refund

How to Cancel

You can cancel your subscription at any time through:

• Your account settings in the user dashboard
• Contacting support@elitefantasyfootballtools.com
• Your Stripe customer portal (link provided in billing emails)

6. Service Interruptions

If our service is unavailable for more than 24 consecutive hours due to technical issues on our end, affected subscribers may be eligible for:

• Service credit for the affected period
• Extended subscription time
• Full refund if interruption occurs within 30-day window

7. Billing Disputes

If you notice an incorrect charge or billing error:

1. Contact us immediately at support@elitefantasyfootballtools.com
2. We will investigate and resolve within 2 business days
3. Legitimate billing errors will be refunded promptly
4. Do not dispute charges with your bank before contacting us

8. Fantasy Football Season Considerations

Our service is designed for fantasy football season use. Please note:

• Peak value occurs during draft season (late August - early September)
• Tools remain valuable throughout the NFL season for waiver decisions
• Annual subscriptions provide access for the entire fantasy season
• Consider timing when choosing monthly vs. annual plans

9. Contact for Refunds

All refund requests must be submitted via email to ensure proper documentation and processing.

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of our service after changes constitutes acceptance of the modified policy.

This policy is designed to be fair to both our customers and our business. We believe in our service and want every customer to have a positive experience with Elite Fantasy Football Tools.